FAQs
faqs
Most Popular Questions
We help you see the world differently, discover opportunities you may never have imagined and achieve results that bridge what is with what can be.
SOLAR ESSENTIALS
Should I replace or repair my roof before going Solar?
There are three main factors to consider: (1) Age, (2) Condition, and (3) Cost. Age: if your roof is less than 12 to 15 years old, it's probably fine. Condition: check for red flags, both inside and out:
A. Signs of water damage (leaks or stains) on your ceiling
B. Outside light coming through the roof
C. Broken, cracked or missing shingles
D. Shingle granules in the gutters
Cost: The cost of repairing or replacing a roof varies depending on the roof surface's material and where you live. Weather, such as snow load or rain amount, may be a factor in determining replacement cost. A general rule of thumb is if your roof needs replacement within five years, you should consider doing it before installing Solar panels.
Will my Solar panels last longer than my roof?
The average life expectancy of a roof varies greatly. It also depends on what your roof is made of and the location's climate. Typical lifespans can be anywhere from 12-30 years. Residential Solar panels typically come with a 25-35 years warranty but may last more than 40 years. Solar panels are built to survive the elements, including hurricane-force winds, high-speed hail, and heavy snow and rain. Even at the end of the 20 year GXG Energy agreement, the latest generation of Solar panels usually maintains at least 85% efficiency.
Will Solar panels damage my roof or cause leaks?
A racking system mounts the panels, and any gaps resulting from installation are sealed. Coverings, such as flashing, may be required. The integrity of your roof will be as preserved as it was before installation.
However, in the event that the installation of the Solar panels causes any leaks or damage to your roof, GXG Energy will work with our installation partners to ensure that all repairs are made swiftly per our Subscriber’s Warranty. Coverings, such as flashing, may be required. The integrity of your roof will be as preserved as it was before installation. In the rare case that the installation of the Solar panels causes any leaks or damage to your roof, GXG Energy will work with our installation partners to ensure that all repairs are made swiftly per our Subscriber's Warranty.
Will the weight of the panels be too much for my roof?
Solar panels contain Solar cells. Most Solar cells are made of some form of silicon. Panels also include metal conductor strips and anti-reflective coating. Wiring and hardware to attach panels to the roof are also part of your entire Solar system. All of these components do not add an unbearable weight load to your roof.
Today's Solar panels don't weigh much at all - typically about four pounds per square foot. That being said, if your roof is damaged or in disrepair before installation, it doesn't take much additional weight to cause cracks or leaks.
What components make up a Solar system?
There are three main components to a Solar system: panels, inverters and meters.
Panels
Solar panels contain Solar cells. Solar cells, sometimes called Photovoltaic (PV) cells or modules, convert the sun's energy into electricity. Most Solar cells are made of some form of silicon. Panels also contain metal conductor strips and an anti-reflective coating. Wiring and hardware to attach panels to the roof are also part of your entire Solar system.
Inverters
Solar panels generate Direct Current (DC). But almost everything you use in your house - TV, computer, refrigerator and such - runs on Alternating Current (AC). That's why Solar systems require an inverter. Inverters convert DC power generated by Solar panels into AC power that fuels your house.
Meters
Solar systems utilize two types of meters. Your Solar power company will provide a Solar meter to collect and upload your system's production data. Your utility company will provide a net meter to measure the energy you consume and, in applicable markets, the energy you send back to the electric grid. This give-and-take relationship between your Solar system and the utility grid is called net metering. In addition to the three main components, GXG systems also include a community-wide Battery Energy Storage System that powers your home during the night & peak hours from the excess power generated by the Solar panels earlier during the day. Unlike Solar-only systems, it will continue producing and storing energy during a power outage when the electric grid is down so you can keep your critical lights and appliances on.
The amount of power available during a power outage is limited, depending on the loads connected and the Subscriber usage during a power outage.
What happens at night or when it’s cloudy outside?
Solar systems convert sunlight into energy, so you need the sun's rays to make that happen. Weather conditions, the season of the year and the time of day impact how much energy your system generates. On cloudy or foggy days when your production is less, or at night when your system isn't producing at all, your home will be powered by energy provided from the GXG centralized battery system or the electric grid.
What if my Solar system generates more energy than I am currently using?
Typically, if your Solar system generates more energy than your home needs at any given time, the excess energy will flow back to the electric grid. Your utility company may provide you with a credit for the energy you send back to it. However, homeowners with Solar-plus-Storage systems such as an advanced GXG Energy microgrid can store excess energy for future use when their systems aren't generating power, which is a much more viable option than exporting it to the grid, especially our very own GXG AI optimization algorithms.
Will I have power during a blackout?
Unlike Solar-only systems, a Solar-plus-Storage system will continue delivering clean & safe energy during a power outage so that you can keep your most needed lights and appliances on. GXG Energy rapid dispatchers will mobilize to replenish your community's Centralized Energy Storage System during outages, to the extent possible, to keep your electricity on even if the power blackout resumes for a prolonged period of time - up to several days!
SYSTEM OPERATION & WARRANTIES
Does GXG Energy offer Solar battery storage?
Energy Storage is a hot topic in the Solar industry because it has the potential to significantly reduce your dependence on the electric grid. GXG Energy offers customized Energy Storage solutions that are Artificial Intelligence-driven. The Community Battery is at the heart of the GXG Energy system.
Besides the rooftop Solar, what else will GXG be installing in my house?
GXG Energy deploys high efficiency, bespoke, slim-line Solar arrays throughout our community installations. Besides the Solar rooftop system on your residence and some minor cabling, we will be mounting the GXG Residential Box in your garage. The smart and proprietary GXG Residential Box is amongst the most advanced, capable and smallest in size in the industry - monitoring and managing your power sources and consumption.
How can I tell if my system is operating at an optimal level? How can I monitor my production?
You can monitor your Solar system's production in the GXG Energy EnergyScannerTM function on the GXG APP or online portal. The reading of your meters will always be in near real-time. We ensure the optimal performance of each Subscriber's system and the GXG communities as a whole through 24/7 monitoring - all at no additional cost.
You can access the GXG meteorological station located on community grounds by using your GXG smartphone APP. This provides the most accurate weather forecasts, in addition to viewing the GXG AI impact function, which enables Subscribers to track carbon footprint, amongst other features.
Can I charge my Electric Vehicle using GXG Solar power?
Of course, you can. The Solar power is yours to use; however you see fit. During outages, we like to prioritize other household functions such as lighting, HVAC, and critical components.
Heating equipment for your pool cannot be part of the GXG system due to restrictions related to Federal incentives.
What does the GXG Energy Warranty include? What will void my warranty?
When you go Solar with GXG Energy, you not only gain greater control over your energy costs, but you also get the peace of mind of eliminating out-of-pocket expenses associated with the Solar system’s care and maintenance. All GXG Energy Solar-plus-Storage solutions come with a maintenance and operations warranty that lasts the lifetime of the service agreement. This includes:
- GXG Energy Warranty - Our best-in-class warranty covers all system components for 20 years, eliminating out-of-pocket expenses for repairs and maintenance.
- 24/7 System Monitoring - We track your system's Solar generation and Energy Storage performance. If we detect any issues, our team of experts will take care of them promptly.
- Online Subscriber Portal - Access to your account information, hourly production data and other important information about your Solar system using our comprehensive GXG APP or online portal.
- Production Guarantee - We guarantee our Subscriber's systems will produce the promised amount of energy outlined in the 20-year service agreement, or we will credit you the difference.
What is production guarantee and how is it calculated?
The amount of energy your GXG Energy Solar system produces each year is subject to several factors such as weather, time of day, the shading around your home, and season of the year. During the sunny summer months, your system will produce more energy. In winter and on cloudy days, your system will generate less, whilst at night, your system won't generate energy at all. GXG Energy's production guarantee is designed to make up for variances in your system's production.
What is the difference between GXG Energy Warranty and GXG Energy operation & maintenance services?
When you go Solar with GXG Energy, you not only gain greater control over your energy costs, but you also get the peace of mind of eliminating out-of-pocket expenses associated with the Solar system's care and maintenance. Our GXG Energy offers a comprehensive solutions to Subscribers including a maintenance and operation warranty that lasts the lifetime of the service agreement and includes our best-in-class Subscriber support, 24/7 monitoring, access to our GXG APP or online portal with all the amenities, as well as a production guarantee.
FINANCE & BILLING
Can I afford to go Solar? Are there upfront costs?
At GXG Energy, we offer Solar-plus-Storage systems at no upfront costs besides the $1 application fee(s). With the GXG Energy Warranty, all system components are covered for the 20-year term of the agreement, eliminating out-of-pocket expenses for repairs and maintenance, including labor.
How does billing work with my electric utility provider? Will I get two bills?
Yes. Each month, you will receive either a statement from your electric utility provider, in addition to your GXG Green Bill.
THE GXG GUARANTEE. We guarantee that the electricity bill you regularly receive from your electric utility company decreases significantly. Significantly enough that you come out on top paying off for your grid power (ELECTRIC UTILITY Bill), as well as for your solar power (GXG GREEN Bill).
You will receive 2 monthly bills after enrollment:
(1) The usual electricity bill you regularly receive from the utility company
(2) A new GXG GREEN Bill
With Zero Escalators, our prices are fixed for 20 years. We only adjust them annually to interest rate & inflation.
(1) The usual electricity bill you regularly receive from the utility company
(2) A new GXG GREEN Bill
With Zero Escalators, our prices are fixed for 20 years. We only adjust them annually to interest rate & inflation.
How does the billing system work?
We charge a monthly tariff for the Solar power output through a pay-as-you-go scheme, as well as a fixed monthly administrative fee to manage all GXG Energy system facilities including the centralized Energy Storage System within your community.
How do I pay my GXG Green Bill?
We make paying your GXG Green Bills convenient by setting up automatic bank-to-bank payments. Since your monthly payments are recurring, this takes the hassle out of remembering to pay each month or risking a late payment because you forget. You can select any U.S. current bank account as our payments are processed through ACH direct deposit. For an additional fee, we accept all major credit cards should that be your preference. All payments are processed automatically on a monthly basis using your GXG APP and online portal account.
What if produce more Solar than I need?
By utilizing an Artificial Intelligence-driven, GXG Energy optimizes the Solar output of Subscribing households within residential communities by having a shared and centralized Energy Storage System. Subscribers that produce more Solar than they consume will get GXG Credits for the month. On the other hand, Subscribers that consume more Solar than they produce get GXG Debits. The GXG Debits-&-Credits mechanism is confidential, runs on a fair practices protocol, and has permissible limits. The financial impact will be reflected on your monthly GXG Green Bills. Any surplus GXG Credits roll over at the end of each year. We do not charge a fee for this service. Terms and conditions apply.
Can I cancel my Solar service agreement?
There is a brief window for cancelling your Solar and Energy Storage agreement(s), typically three business days from the date you sign it.
How do tax credits work?
The Federal Investment Tax Credits and State Rebates are claimed and redeemed by GXG Energy on behalf of our Subscribers. We capture these government incentive programs and reflect them in the competitive rates we offer our Subscribers for the lifetime of the Solar and Energy Storage agreement(s).
What is an annual escalator?
Zero. Our rates are fixed for the entire duration of the service agreement. We do, however, adjust rates annually for both inflation and interest rates. Such adjustments are designed to be lower than your electric utility's yearly rate hikes. This is why we encourage Subscribers to opt-in and take advantage of the current GXG prevailing rate to achieve even more cost savings down the road.
What happens to the system after the term of my Solar agreement is complete?
We strive to keep things simple for you, including the completion of your Solar agreement. At the end of the original term, you have the option of:
- Renewing your Solar service agreement for an additional 5-year term; or
- A buyout of the GXG system; or
- Removal and decommissioning at no cost to the Subscriber.
What happens if my Solar service agreement outlives me?
In the event of the unfortunate passing of a Subscriber, the agreement(s) passes to the heirs, who will then also enjoy the benefits of Solar power simply by continuing to make the monthly payments for the remainder of the agreement(s) term.
In case of the Sale of the residential property to a new buyer, the Solar and Energy Storage agreement(s) are transferred to the new owner of the residential property should they decide to opt-in in the GXG Energy program. Otherwise, the GXG Debits-&-Credits mechanism comes in play so all the Solar generated at the property is contributed to the GXG community microgrid, and the heirs in this case will not have any financial obligation towards GXG Energy.
Why are GXG Energy Solar agreements 20 years?
The reason behind the 20-year duration of GXG Energy Solar service agreements is simple: long-term peace of mind. Utility rates are unpredictable because they are tied to fossil fuels and, as a result, dependent on the ups and downs of a commodity market. When you consider the fact that you must do business with your utility company for as long as you need electricity, 20 years of sustainable, readily available Solar power doesn't seem like a long time at all. During the term of your agreement, you don't have to worry about out-of-pocket expenses for maintenance or repairs. That means simpler, more predictable budgeting for your energy costs for the long haul. Think of the Solar service agreement as proof of our commitment to you - a document designed with life's milestones in mind. If you move off your property, you can quickly transfer the agreement to the new homeowner. Likewise, should your agreement outlive you, your heirs will enjoy the benefits of Solar power simply by continuing to make the monthly payments for the remainder of the agreement.
As a bonus, your Solar and Energy Storage agreement(s) means you'll be doing something good for the environment for 20 years. Your wallet and the world will both be a little better off because you chose Solar power. Refer to the warranty in your GXG Energy agreement for details. New homeowners must meet GXG Energy credit requirements. Limitations and Conditions apply.
Will you put a lien on my home?
No, we will not put a lien on your home, only the Solar system installed on your home. However, suppose you are selling a home or securing financing using your home as collateral; in that case, there may be conditions that require the removal of a Uniform Commercial Code (UCC) filing before the home can be sold, or the financing process is completed. UCC laws are established to regulate the sales of personal property and other business transactions. For example, when a lender gives a car loan to a person buying a car, both parties sign a UCC-1 form. The lender files the form, and the lender keeps the title until the loan is paid off.
SOLAR MOVING & RELOCATION
What if I want to do home renovations that involve my roof?
When you need to renovate your home involving your roof or roof repairs that are not Solar related, including replacing your entire roof, you will need to remove and reinstall your Solar system. You will need to contact GXG Energy first. We'll help you get the best deal for removing and reinstalling your Solar system.
To ensure your GXG Energy Warranty remains intact, your Solar system's removal and reinstallation must be done by an approved GXG Energy vendor or partner.
What if I want to relocate my Solar system to my new home?
In selling your home, we are more than happy to speak with the new homebuyer so that we can explain to them the benefits of Solar. Otherwise, the GXG Debits-&-Credits come in play so that the Solar produced is contributed in full to the GXG community microgrid, and thus clearing you from any further monthly payments.
If you are relocating to another residential community serviced by a GXG Energy microgrid, we will be delighted to work with you to relocate the Solar system to your new home. Please keep in mind that there are costs associated with this move, and your system design will and can change due to the new roof's different dynamics at the new home.
In the case where your new home will be located in a qualifying residential community, GXG Energy Team Members are happy to engage your new Homeowners Association (HOA). If your new home is not located within a GXG Energy residential community, please contact us toll-free at 833-CALLGXG (833-225-5494).
What if I want to sell my home?
If you sell your home, you can transfer your GXG Energy service agreement to the homebuyer, passing the Solar benefits. When transferring your service plan, a potential homebuyer must pass a credit check to verify they can make regular monthly payments through the end of the agreement term. It's the same process that every new GXG Energy Subscriber goes through. Once the home's sale has closed successfully, the transfer agreement goes into effect, and the buyer is officially a GXG Energy Subscriber if you the homebuyer decides to opt-in the GXG Energy program. This means that the buyer will receive all related benefits, including warranty, maintenance and performance guarantee as applicable. A GXG Energy Team Member will walk you through the entire process, but it's essential that you contact us.
Otherwise, Otherwise, the GXG Debits-&-Credits come in play so that the Solar produced is contributed in full to the GXG community microgrid, and thus clearing you from any further monthly payments.
What if I have an existing rooftop Solar system?
Existing Solar homes, or "Prosumers", are welcome to connect to the GXG Energy microgrid network within your residential community. We are happy to optimize the Solar output of your home and achieve even more significant cost savings using the cutting-edge soft-tech technologies of our affiliate GXG AI. Your Homeowners Association (HOA) Board will notify you of upcoming GXG Subscription events. Otherwise, please contact a GXG Team Member anytime toll-free at 833-CALLGXG (833-225-5494). Limitations and restrictions apply to Solar systems under a PPA, lease, or loan by third-party providers.
What if I am a Tenant?
Unlike most Solar systems, the uniqueness of GXG Energy and the power aggregation features of a smart community microgrid, we are able to accommodate Tenants no different from any other resident of a residential community. The Landlord will have to sign off on a few documents, otherwise, consider yourself a GXGer!
MAINTENANCE & REPAIRS
Do I have to clean my Solar panels?
We will do it for you. Cleaning Solar panels is easy. Rain does a great job of cleaning your Solar panels for you! Otherwise, in times of heavy dust or other regional weather issues, our teams will rinse your Solar panels to clear the dust and debris more often. Please do not clean your Solar panels without consulting a GXG Energy Team Member first. Otherwise, we will regularly clean your Solar panels for you with advance notification of the appointment.
Shading:
Regularly trim any trees around your Solar system so they don't block sunlight from reaching the Solar panels. During the pre-installation site visit, the analysis performed at your home establishes a benchmark for any shading created by trees, of which you are expected to maintain for the lifetime of your Solar service agreement.
Soiling/Dirt:
Panels will become dirty over time. Typically, rainfall will serve as a consistent and effective method of washing the panels. However, in more arid climates where rainfall is minimal, and dust storms are often an issue, our teams will clean your Solar panels for you to achieve optimal Solar generation year-round.
Environment:
Generally, maintenance issues are mainly related to the system's wires rather than faulty panels and equipment. To prevent problems with your system, help us check that there's no accumulation of leaves, debris, snow, or critters, like squirrels or rodents, under the Solar panels. In doing this a couple of times a year, you can avoid interruptions in energy production, system damage and roof rotting. Prevention plays a critical factor in extending the lifetime of your panels during your Solar service agreement.
Do my Solar panels need regular maintenance or inspections? What if I see an issue when I do an inspection?
Solar panels are extremely durable and built to withstand harsh environments. While Solar panels don’t typically need regular maintenance, it’s always good to keep an eye out. You know your Solar system the best because you see it every day! We recommend you do a regular visual inspection of your Solar panels from the ground. Look for things like weeds, wasps, and anything else that seems out of place. Please contact us if you see anything concerning. It’s also important keep the area around your Solar system free and clear. You should regularly trim trees or shrubs that grow near your Solar panels. As new foliage grows around your Solar panels, your Solar production may be negatively impacted by new shade. If you have any additional concerns about your panels, please do not hesitate to call us toll-free at 833-CALLGXG (833-225-5494).
Do Solar panels attract critters?
Research around solar panels and critters is mixed – it’s unclear the degree to which home solar panels may lead to animal problems. It’s important to note that there is a gap between your solar panels and your roof where critters may nest. GXG Energy provides critter guards for all Solar arrays and for all Subscribers. The custom critter guard is a malleable metal screening installed around your Solar panels to block off the gap between your solar panels and your roof, which essentially takes care of any potential problems before they ever happen. The critter guard trim also has a smooth architectural feel enveloping the Solar array. If you have any additional concerns about your panels, please don't hesitate to call us toll-free at 833-CALLGXG (833-225-5494).
What if a tree limb or golf ball breaks a Solar panel?
Solar panels are tough and built to last. They're covered with tempered glass, which is incredibly durable. Today's Solar panels can withstand the force of hurricane winds and large hail. That being said, accidents can occur. Your Solar service agreement should cover, in detail, what will and won't be covered if a panel breaks. This includes "Acts of God" or "Force Majeure." If one-panel breaks, your system will likely keep on generating some Solar power. If you notice an issue, contact GXG Energy immediately. Further, our monitoring systems will detect any irregularities in near real-time and automatically deploy GXG dispatch teams to assess the situation. Most importantly, do not try to fix a broken Solar panel yourself, as it may void your warranty.
What should I do about snow on my Solar panels?
The majority of home roofs in North America are made from asphalt shingles. The shingles have a rough texture and give your roof friction that snow can "grip" - this prevents large amounts of snow from falling off your roof at one time. Because Solar panels are covered with glass, they are near-frictionless. When large amounts of snow accumulate on your Solar panels, the snow may fall off your roof in large sheets. This amount of falling snow can hurt anyone standing below the roof and damage your outdoor furniture, vehicles, and anything else in the way. When snow accumulates on your Solar panels, we strongly recommend you let the snow melt off your panels - brushing the snow off your Solar panels may put you at risk of personal injury, and falling snow can cause property damage. We also recommend you clear the area under your Solar panels for falling snow.
Moreover, your Solar panels are designed to handle snow. You should not be concerned about the weight of the snow on your Solar panels. If you live in an area with frequent heavy snowfall, you may want to ask a GXG Energy Team Member about snow guards. Snow guards are designed to hold snow on the roof, so the snow falls slowly or melts off the roof - no avalanche. If you have any concerns about snow or ice on your panels, please don't hesitate to call us.
Customer Referral
What is the customer referral incentive, and how do I submit a referral?
You will receive a $299 check by mail from us for every Subscribing homeowner who installs a GXG Energy Solar system from a referral you provide us. You can refer as many people as you would like by filling in the Referral Form directly below. There is no cap on the number of referral incentives you receive, but if the amount exceeds $599 with any calendar year, you will receive a 1099 form. For any additional questions, please do not hesitate to contact us toll-free at 833-CALLGXG (833-225-5494).
Looking to Go Green?
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